Contact details & departments
Choose the department and calling region that match your question.
- Phone
International passenger contact centre — Poland
General airline assistance. The airline or ticket seller determines whether a booking can be changed, cancelled or refunded; this is not a dedicated refund hotline.
Contact sourceChecked
- Online
- Online
- Online
- Online
- Online
- Online
An outdated detail? Send the publisher a correction with a link to its source.
Booking, changes & refunds
Start with the route that matches your trip question.
For changes to a LOT Polish Airlines itinerary, first identify the ticket issuer. Changing a trip, cancelling it and requesting a refund are separate actions with conditions set by the provider.
- Find your reservation reference and original seller.
- Check the stated change, credit and refund options before accepting a result.
Use the original ticket issuer and the official servicing guidance. A general phone contact does not establish refund eligibility.
Manage or change
Official LOT help and contact centreCancellations
LOT 24-hour risk-free cancellation policyRefunds
LOT 24-hour risk-free cancellation policyThe airline or ticket seller determines availability, charges and refund eligibility. Skylena cannot make, change or cancel a booking.
Sources & company profiles
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A checked date records a review of published information. It does not mean we called the number or measured a waiting time.
Customer experiences
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